Help Center

Clear answers about product recalls, safety instructions, remedies, and claims.

13 questions

Need information about your case?

Check your recall claim using your claim number and reference.

Recall remedies, eligibility requirements, safety instructions, and other terms vary by recall. Always follow the instructions in the applicable recall notice.

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What is a product recall?

Why has a product been recalled?

How do I know if my product is affected?

Where can I find my product's model or lot number?

What should I do if my product is recalled?

Can I continue using the product if it appears to be working normally?

What remedy will I receive?

Will I automatically receive a refund?

How long do I have to participate in a recall?

How do I file a recall claim?

What information may I need to provide?

I no longer have my receipt. Can I still participate?

How can I check the status of my claim?