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Privacy notice
Select a campaign to view its specific privacy terms.
Privacy terms and versions are campaign-specific; the exact version you accept is recorded with your claim.
To process a recall claim we collect your first and last name, email address, optional phone number, and delivery address. We also collect the product details you enter — lot code, date code, flavor, shape, purchase channel — and any receipt or product photographs you upload as claim evidence.
If you tell us about an incident involving the product, that description is stored with your case as well.
Solely to verify eligibility, administer the remedy you choose, contact you about your case, and meet safety record-keeping obligations for the recall. We do not sell personal information or use it for advertising.
The recall review team handling your claim, a restricted set of platform staff, and the service providers used to store documents and deliver email — each bound to process data only for this recall program.
Claim records and uploaded documents are stored in the United States. Uploaded files are private: they are reachable only through short-lived authorized access, never public URLs.
Claim records are retained for the retention period of the associated recall campaign so the safety record stays auditable. After that period they are deleted or de-identified.
Email the support address listed above to request a copy of your claim data, ask for corrections, or request deletion. Requests are handled manually by staff; there is no self-service portal yet.
Your delivery address, incident descriptions, and uploaded photographs are treated as sensitive claim material: they are visible only to the people reviewing your case and are excluded from analytics, logs, and status lookups.
This structure ships ahead of final legal review; the binding version for any claim is the campaign notice version shown during submission and recorded with the claim.