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How KOI helps

A clear path from notice to remedy.

KOI organizes the information you need to make a safe decision, then keeps your claim and resolution updates in one place.

The process

STEP 01
Find the notice
Review the product name, recall number, hazard and affected lots before taking action.
STEP 02
Check your product
Use the product details on your packaging to confirm whether your item is affected.
STEP 03
Submit and track
Choose an available remedy, send your claim securely, then follow its status online.

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